Returns Policy

Return/Exchange of Saleable Goods

If you receive goods which you then change your mind about wanting, we will be happy for you to return them within 7 days of your receipt of the delivery providing they are still new, in saleable condition, with all original packing, components, labels, leaflets and instructions and are undamaged.

You are responsible for the return carriage cost and safe return. Repack the goods securely. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.

On receipt of the goods we will credit the original payment method with the value of the returned goods.

This policy does not affect your statutory rights.

Return of Damaged Goods

If goods were damaged in transit and rejected by you to the courier for return to us for this reason, without you signing to receive them, upon return so we can inspect them, we will provide replacement F.O.C. if replacement goods are available. In the event of this not being possible, we will offer you suitable alternative or full refund.


If you are requesting an alternative product to be supplied, we will refund the difference or charge upgrade (as appropriate) and dispatch after we have received and inspected the returned goods, and at our discretion, cover the carriage costs back to you for the replacement item(s).

Faulty Items

In the event of goods failing due to a fault covered by Warranty, and those goods needing to be returned to us for assessment/repair/replacement, you will be responsible for the costs of return to us, but we will cover the cost of sending replacement/repaired goods back to you.

Repairs Service

If your item fails and is out of warranty, we also offer a repairs service. Please view our Repairs page for further details.

Where to Return Goods

Returned goods should be sent to:

Returns Department
Garden Railway Specialists Ltd
Station Studio,
6 Summerleys Road,
Princes Risborough,
HP27 9DT
United Kingdom