Delivery Information

Deliveries within Mainland UK

Our aim is to deliver your UK order within 3-5 working days from your date of order, subject to stock availability. Please contact us if you have special shipping requirements, or to ensure we can completely fulfill you order to your precise needs.

Order value:
Up to £39.99 – £5.99
£40.00 to £149.99 – £11.99
£150.00 to £299.99 – £16.99
Over £300 – FREE*

*FREE Delivery only applies to Mainland UK destinations.

These charges are an indication ONLY and we reserve the right to charge a premium on large/oversize/overweight packages – if you are concerned that your order may incur an extra cost, please call us on 01844 345158 BEFORE you order.

Overseas & Non-Mainland UK deliveries:

International & non-mainland UK deliveries will be quoted on an individual basis

All overseas orders have a default shipping charge of £25 per order at checkout. If once a shipping quote is obtained by us your shipping charge is less a credit will be given. For large, heavy or bulky orders, a shipping quotation will be notified to the customer for approval before any additional charge for shipping is made.

For all other address’s in the UK, inc. C.I., N.I., and other offshore destinations, as well as The Scottish Highlands, we will be happy to individually quote to meet your needs with the most competitive carriage rates possible, so please e mail or call us, and we will do everything we can to help meet your needs.

PLEASE NOTE: Any duties and taxes due to import of goods are the responsibility of the customer.

Receipt of Delivery

It is important that you, or someone acting on your behalf will be at the delivery address to receive and sign for the goods between the normal delivery hours of 09:00 to 17:00.

Assuming that you are receiving normal signed for delivery, please inspect the parcel before signing for it. If you see any damage, even if you believe that the contents will be fine (generally the case, as we try to pack goods well), please only accept delivery and sign for the goods adding the phrase “Damaged”. Failure to do so will mean that you have accepted the goods have arrived “in perfect condition”, meaning that neither of us have any redress on the carriers for damage caused in transit, and we will assume that you were happy with the goods when they arrived.

If the goods are obviously damaged, you may reject them, explaining the reason why to the courier, and ask for them to be returned to us due to “Transit Damage”. If you think the contents may be fine despite damaged packing, carefully open the package and check the contents before signing for the delivery (assuming contents are indeed fine of course!). If examination shows damage which is unacceptable to you, please re seal and reject the goods due to “Transit Damage.”

Returned Goods and Carriage Charges

If goods were damaged in transit and rejected by you to the courier for return to us for this reason, without you signing to receive them, upon return so we can inspect them, we will provide replacement F.O.C. if replacement goods are available. In the event of this not being possible, we will offer you suitable alternative or full refund.

If you receive goods which you then change your mind about wanting, we will be happy for you to return them within 7 days of your receipt of the delivery providing they are still new, in original packing and undamaged. You are responsible for the return carriage cost and for securely packaging the goods in this event.

If you are requesting an alternative product to be supplied, we will refund the difference or charge upgrade (as appropriate) and despatch after we have received and inspected the returned goods, and at our discretion, cover the carriage costs back to you for the replacement item(s).

In the event of goods failing due to a fault covered by Warranty, and those goods needing to be returned to us for assessment/repair/replacement, you will be responsible for the costs of return to us, but we will cover the cost of sending replacement/repaired goods back to you

Please see our Returns Policy for full details